Alumni
Directory Questions and Answers
The Baldwinsville Central School District is working with Harris Connect,
a directory publisher in Virginia, to produce an alumni directory that
will enable Baldwinsville graduates to keep in touch with old friends
and classmates, and it will assist the district in keeping the most accurate
and up-to-date records possible on all alumni. We thought it might be
helpful to provide you with the answers to some of the most frequently
asked questions received at the district office regarding the directory.
If you have any questions not answered here, you can contact the Harris
Connect Customer Service Department, Mondays through Thursdays from 9:00
a.m. to 6:00 p.m., and Fridays from 9:00 a.m. to 5:00 p.m. (EST) at 1-800-877-6554
or via email at customerservice@harrisconnect.com.
Why are you doing an alumni directory?
A directory will enable you to find and keep in touch with old friends
and classmates. Also, because your name and biographical information will
be listed along with those of other alumni, it will be easy for them to
contact you. Finally, this directory project will assist the Baldwinsville
Central School District in keeping the most accurate and up-to-date records
possible on all alumni so we can let you know what's happening in the
district.
Why was the return address on the postcard and/or letter a Virginia
address?
We have selected Harris Connect, with offices in Virginia, to produce
our new directory. Harris Connect has an excellent reputation and has
produced over 4,000 directories for a variety of colleges, universities,
high schools, and membership associations all over North America.
When can I expect
to hear from Harris Connect?
Mondays through Fridays, Harris Connect makes calls beginning at 8:00
a.m. and continuing until about 9:00 p.m., in all time zones. They may
try to contact you at work during the day, or in the evening or during
the weekend at home. Saturdays, they may call from 8:30 a.m. to 5:30 p.m.;
while on Sundays they don't make their first phone calls until 1:00 p.m.
Why would Harris Connect call me at work?
A lot of people prefer to be contacted at work. However, if this isn't
convenient for you, simply notify the Harris Connect representative. He/she
will give you a toll-free telephone number to phone at your convenience
or will arrange to call you at home later.
Is it necessary
for Harris Connect to call during dinner time?
Over the years, Harris has found that the best hours to reach people at
home during the week are between 5:00 p.m. and 8:00 p.m. If you are contacted
at a time that is inconvenient for you, simply let the representative
know. He/she will give you the Harris toll-free number or will arrange
to call you later.
How do people feel about being called on Sunday?
Occasionally, Harris Connect will speak with someone on a Sunday who would
prefer to be contacted at another time. If this happens, whether it is
a Sunday or the time is just not convenient for you, simply let the representative
know. He/she will give you the Harris Connect toll-free number or will
arrange to call you later.
Who should I contact if I have questions regarding the accuracy
of my listing in the directory?
You should contact Harris Connect directly, since they are currently working
to update our list. They have dedicated a toll-free number specifically
for our alumni. You can use this number to verify or change your listing
or to place an order. That number is 1-800-414-4602
If my name is listed in the directory, am I obligated to purchase
a copy?
Although everyone will be given the opportunity to purchase their own
copy of the directory, your name will be listed regardless of whether
or not you decide to purchase a copy. You should also know that only alumni
will be offered a chance to purchase a directory.
What if I don't want to be listed in the directory? What if I don't want
certain pieces of information listed?
Harris Connect can still update your information for us, but will honor
your specific request to exclude all or parts of your biographical data
from the publication.
How much will the directory cost and when can I expect to
receive a copy?
The directory will be available in both a Hardbound edition for $79.99
and a Softbound edition for $69.99, as well as a CD Rom version for $79.99.
Combination packages are available as well for $99.99 Hardbound and CD
Rom or $89.99 Softbound and CD Rom. Shipping, handling, and appropriate
sales tax (in applicable states) will be added. Your directory will be
shipped and is scheduled to reach you by late January 2007.
Is there any difference between the content of the two directory
editions?
No. The contents are identical. Only the cover stock is different.
Why does the directory cost so much?
Harris Connect is producing our directory free of charge to the district.
They put a lot of work into the research and production of the directory,
so the cost of the directory will cover expenses incurred by Harris Connect.
How will the district benefit from the project?
We will receive an up-to-date database of all our alumni. This will be
invaluable in helping us keep in touch.
What
happens if I don't order a directory now, but change my mind later?
We have arranged to print as many directories as are ordered before we
go to press. So, if you do change your mind prior to publication, you
can call the Harris Connect Customer Service Department at 1-800-877-6554.
What if I decide I want to cancel the order I have placed?
Orders for the directory may be canceled by simply writing the word "Cancel"
on the invoice and returning it to Harris Connect or by calling the Harris
Connect Customer Service Department at 1-800-877-6554. Be sure to provide
the account number when canceling.
What if I have already received the directory and want to return it?
Call the Harris Connect Customer Service Department at 1-800-877-6554.
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